Review Pilot connects to the platforms your customers already use, pulls every new review into one inbox, drafts a reply in the language it was written, and quietly asks your happy customers to leave more. Here is exactly how each piece works - and why we built it this way.
For a local business, online reviews are the new storefront. Nine in ten customers read them before they call, book or buy. A half-star difference in your average rating can swing how many people choose you over the shop next door.
But staying on top of them is a second job. Reviews pile up faster than anyone can keep up with. They arrive in different languages. A bad one left unanswered for a week does real damage, and the happy customers who would leave five stars almost never do - unless someone asks.
We collapse that whole job into a single screen and a handful of decisions a week. Everything new lands in one inbox. Every review gets a ready-to-send draft in the right language. Negative reviews trigger an instant alert so nothing festers.
And behind the scenes, we keep asking your satisfied customers to leave a review at the exact moment they are happiest - so your rating climbs while you get on with running the business.
Setup takes about five minutes. After that, the first three steps run themselves - you just approve replies when it suits you.
Sign in with Google and authorise your Business Profile in two clicks - no passwords shared, no code. We import your existing reviews and history immediately, so you start with the full picture. More platforms are on the roadmap and will connect the same way.
Every 15 minutes, Review Pilot checks each connected profile and pulls in anything new - the star rating, the text, the author, the date. It all lands in one unified inbox, so you never log into three dashboards again or miss a review because it was on the wrong platform.
The moment a review arrives, our AI reads it and drafts a reply in the language it was written - Bulgarian, Romanian, Polish or English. It matches your tone, references what the customer actually said, and never sounds like a template. Negative reviews also fire an instant alert.
Skim the draft, edit a word if you like, and post it back to the platform without leaving Review Pilot. In parallel, we invite your happy customers - by email or SMS - to leave a review at the right moment, so the good ones keep coming in.
You do nothing here. This is the work Review Pilot does in the background before the review ever reaches your inbox.
We pull the review from the platform, store it against the right location, and make sure it is never counted or shown twice - even if the platform re-serves it.
We identify the language of the review so the reply comes back in the same one. A Romanian review gets a Romanian answer - no manual translating, no awkward mismatches.
Each review is scored positive, neutral or negative. A 1–3★ review is flagged as urgent and triggers an instant alert plus a private follow-up path to fix it offline.
The AI writes a tailored response referencing the specifics of the review, in your chosen tone. It waits in your inbox as a draft - you always have the final say before anything is posted.
Your team sees the new review in-app and, if you like, by email. Urgent negatives can ping you immediately so you can respond before it costs you a customer.
Your average rating, review velocity and response rate refresh in real time, feeding the weekly digest and the trends you watch over time.
Generic "Thank you for your feedback!" replies do nothing - customers and Google both see straight through them. Our AI reads the actual review and responds to its content: it thanks the guest for mentioning the room, apologises for the slow service they described, or answers the specific question they asked.
You set the tone once - warm, formal, playful - and pick a signature. From then on every draft matches your voice, in the reviewer's language. You stay in control: nothing is ever posted without your click.
Because reviews are collected, sorted and drafted before you look, your weekly reputation work shrinks to skimming and approving. The busywork is gone.
Automatically asking happy customers at the right moment turns silent satisfaction into public five-star ratings - the single biggest driver of new reviews.
Fast, thoughtful replies and a steady stream of new positive reviews lift your average and your ranking - so more of the people searching nearby choose you.
Built for Central & Eastern Europe from day one - every review and reply works natively in Bulgarian, Romanian and Polish, not bolted-on translation.
Your data lives on EU servers in Frankfurt and Helsinki, handled to GDPR standards. No shared passwords - connections use secure platform authorisation.
Every plan includes onboarding with someone who speaks your language and knows your market. You are never left alone with a chatbot and a help doc.
No. You connect each platform through its own secure authorisation screen (like "Sign in with Google"). You grant Review Pilot permission to read reviews and post replies - your password never touches us.
We check every connected profile roughly every 15 minutes, so a new review is usually in your inbox - with a drafted reply - within minutes of being posted.
Never, unless you explicitly turn on auto-approval. By default every AI draft waits for your review. You read it, edit if you want, then click send.
We detect the review's language automatically and write the reply in the same one. Bulgarian in, Bulgarian out - no manual translating on your side.
After a service, Review Pilot can automatically invite your customer by email or SMS to leave a review - at the moment they are happiest - which is what turns quiet satisfaction into public ratings.
About five minutes. Connect your profiles, set your reply tone, and we import your existing reviews right away so you are working with the full picture from minute one.
A 20-minute walkthrough with our onboarding team - in BG, RO, PL or EN.