v2.4 Polish AI replies are live - auto-detect & respond in BG, RO, PL
v2.4 Reputation autopilot for Central & Eastern Europe

Take control of
your online reputation

Review Pilot brings your Google reviews into one platform - with AI responses in Bulgarian, Romanian and Polish that sound like you wrote them.

Get started Book a demo
Personal onboarding included GDPR-compliant · EU-hosted Support in your language
Reputation dashboard
All platforms · Last sync 2 min ago
Live
Avg. rating
0.0↑ 0.3
Reviews · 30d
0+18
Response rate
0%↑ 60
MK
Maria K. google ★★★★★
Excellent service, the team was very professional !
AI reply ready
IB
Ioan B. google ★★☆☆☆
Waiting time was too long, not satisfied.
Recovery flow
PW
Piotr W. google ★★★★★
Bardzo dobre miejsce, polecam wszystkim !
Pending reply
Google
Supported platforms
Google Business
Growth multiplier
3×
More reviews in 90 days vs. baseline
Response rate
80%
Faster average response rate
Reviews managed
4,700+
Reviews managed monthly on platform
Starting price
€19
Per month — transparent and predictable
Problem Why Review Pilot

Western tools weren't built for your market.

Other platforms charge €300+/month and support English only. Review Pilot is built for SMBs in Bulgaria, Romania and Poland.

Problem 01

Negative reviews go unanswered

Google deprioritises inactive profiles. One unanswered 1★ costs you five potential customers this week alone.

1 in 5
customers check recent negative reviews before deciding
Problem 02

Happy customers don't leave reviews

Only 1 in 30 satisfied customers writes a review unprompted. Ask at the right moment and that becomes 1 in 6.

5×
more reviews with automated post-service requests
Problem 03

Reviews scattered across platforms

Checking Google manually, every day, costs time you don't have.

5 min
per week is all you spend on monitoring with Review Pilot
Platform Everything you need

Five focused modules. No bloat, no resellers.

Each module ships standalone value and compounds with the rest. Pick a tab to explore.

aggregator / overview

One inbox. Every platform.

A real-time dashboard that pulls reviews from all major platforms. Filter, triage, and respond from one screen instead of opening five tabs.

Avg. monitoring
5 min/wk
Sync latency
<15 min
Platforms
2
  • Google Business Profile live API sync
  • More platforms on the roadmap
  • Unified inbox - filter by platform, rating, date
  • Email & Slack alerts on every new review
  • Weekly digest report, auto-emailed every Monday
review_volume.csv · this month
Google
24
ai-engine / overview

AI replies in the customer's language.

Every review gets a personalised draft in the language it was written - BG, RO, PL or EN. Approve with one click. Never copy-paste again.

Response rate
80%+
Google rating lift
+0.4★
Languages
4
  • AI draft generated for every new review automatically
  • Language auto-detection - replies match the review
  • Tone selector: Friendly / Formal / Apologetic
  • Brand-voice training on Growth and above
reply_bg.md
requests / overview

Ask at the moment that converts.

An automated system that sends a review invitation at exactly the right moment - after a completed service, delivery or resolved support ticket.

Growth · 90d
3×
Avg. new reviews
47
Channels
3
  • Automatic trigger after transaction (webhook or API)
  • Multi-channel: Email, SMS (Twilio), WhatsApp Business
  • Personalised messages in local language
  • Drip: 1 main message + 1 gentle reminder
request_flow.timeline
1
Service completed
Webhook / manual trigger fires
2
Request sent · Day 1
Email / SMS in customer's language
3
Reminder · Day 5
One gentle follow-up if no action
Review published
Visible in dashboard within 15 min
recovery / overview

Turn negatives into second chances.

When a 1–3★ review arrives, Review Pilot triggers a full recovery workflow - alert → AI response → private follow-up → optional review update invitation.

Recovery rate
30–40%
Time to first action
<2 min
Resolved offline
72%
  • Real-time alert when a review ≤ 3 stars arrives
  • Escalation routing to the right team member
  • Private follow-up link to resolve offline
  • Resolution tracker with internal notes
recovery_outcomes · last 90 days
Resolved & updated
38%
Resolved offline
34%
Acknowledged
18%
No response
10%
intel / overview

Know where you stand. Locally.

Track up to 5 competitors in your category and city. See their average rating, review velocity and recurring complaints - updated daily.

Competitors tracked
up to 5
Refresh rate
daily
Topics tracked
12+
  • Side-by-side rating, volume and trend charts
  • Topic clustering on competitors' negative reviews
  • Alerts when a competitor drops below your rating
  • Monthly insight digest, no spreadsheets
neighbourhood_rating · sofia centre
You
4.7 · 127
Competitor A
4.2 · 89
Competitor B
3.9 · 64
Competitor C
3.1 · 41
Pricing Built for SMB budgets

Pricing that scales with your businesses.

Transparent pricing that grows with your business. 14-day free trial, no credit card required.

Starter
€19
/mo

For a single business just getting started with review management.

  • 1 business, 1 location, all platforms
  • 30 AI replies/month (BG/RO/PL/EN)
  • Email alerts
  • Email review requests
  • Recovery workflow
  • Competitor tracking
Get started
Most popular
Growth
€49
/mo

For growing businesses that need automation and multi-location support.

  • 3 businesses, up to 5 locations, all platforms
  • Unlimited AI replies (BG/RO/PL/EN)
  • Review requests via Email + SMS
  • Recovery workflow
  • Brand voice training
  • 2 competitors tracked
  • Email + Slack alerts
Get started
Business Pro
€149
/mo

For established businesses with multiple locations and higher review volume.

  • 10 businesses, up to 30 locations, all platforms
  • Unlimited AI replies (BG/RO/PL/EN)
  • Review requests via Email + SMS + WhatsApp
  • Recovery workflow
  • Brand voice training
  • 10 competitors tracked
  • Email + Slack + Teams alerts
  • Priority support + guided onboarding
Get started
Agency
Agency
€299
/mo

For agencies managing multiple clients with full white-label and reseller capabilities.

  • Unlimited businesses & locations, all platforms
  • Unlimited AI replies (BG/RO/PL/EN)
  • All review request channels
  • Recovery workflow & brand voice training
  • Unlimited competitors tracked
  • All alert channels
  • Multi-client panel
  • Reseller billing
  • Custom domain + white-label branding
  • 24h dedicated support + dedicated onboarding manager
Talk to sales

All plans include a 14-day free trial — no credit card required. Platforms: Google (more coming soon).

Proof What teams say

Operators in Central & Eastern Europe who switched.

google · verified
★★★★★

"We went from 40% response rate to 100% in a month. The AI replies are so close to our voice we hardly edit them."

MR
Mariana Radu
Operations · Hotel Aria, Bucharest
google · verified
★★★★★

"Polish AI replies are scary good. Saved us 6 hours a week and our Google rating moved from 4.1 to 4.6 in 90 days."

KW
Krzysztof Wójcik
Founder · Kawiarnia Stara, Kraków
g2 · verified
★★★★★

"Finally a tool that gets Google reviews right and speaks Bulgarian. The recovery flow recovered 4 angry customers last month."

SI
Stefan Ivanov
Owner · Verde Bistro, Sofia
Partner For agencies & resellers

Run an agency ? Run it on Review Pilot.

White-label dashboard, your own domain, your logo, your pricing. We handle infrastructure, support, AI inference and updates - you keep the relationship.

Custom domain & theme 30% recurring partner margin Multi-client switcher Co-branded reports
Agency Pro plan
€299/mo - 40 businesses included
+ €6/mo per business beyond 40. No setup fee, cancel anytime.
  • Multi-client panel & reseller billing
  • Custom domain (reviews.youragency.com)
  • Your branding across all UI
  • Dedicated onboarding manager
Talk to our partner team
30-day pilot · Personal partner onboarding
FAQ Common questions

Answers to what you'll ask next.

01 ·Which review platforms are supported ?
Google Business Profile. Facebook, Booking.com, Tripadvisor and eMAG are on the roadmap.
02 ·Are AI responses available in BG, RO and PL ?
Yes - Review Pilot auto-detects the language of each incoming review and generates the response in that exact language. English is also fully supported across all tiers.
03 ·Does review requesting comply with Google's guidelines ?
Absolutely. We send invitations to all customers without filtering by sentiment - fully in line with Google's policies. We never incentivise or gate reviews.
04 ·Where is data hosted ? Is it GDPR compliant ?
All data is hosted on Hetzner Cloud in Frankfurt and Helsinki - fully within the EU. We are GDPR compliant and provide a Data Processing Agreement on request.
05 ·Can I change or cancel my plan at any time ?
Yes. Upgrade, downgrade, or cancel at any time from your account settings. No lock-in periods and no cancellation fees - ever.
06 ·How does the agency white-label work ?
On Agency Pro, you get a custom domain and your own logo across the entire platform. Your clients see your brand, not Review Pilot. You set your own pricing and manage client billing independently.